+39 3342713853

info@helmetpoint.it

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HelmetPoint Terms and Conditions of Sale

General Sales Conditions
Order Procedures
Shipping Methods
Delivery Times and Shipping Costs
Payment Methods
Customer Service
What to Do Upon Receiving the Package
Right of Withdrawal
Warranties

1) General Sales Conditions

Customers can purchase products listed in the HelmetPoint online catalog only after registering; otherwise, purchase will not be possible.

Each order is accompanied by a formal delivery note listing all items included in the package and, in some cases, a commercial invoice (provided the customer has requested it in the “notes” field at the time of the order).

The total price of each order includes shipping costs, VAT, and any applicable discounts or promotions.

2) Order Procedures

– Online Procedure:
Products can be ordered directly from the catalog online in a simple and fast way.

According to Legislative Decree 206/05 (Consumer Code), the acceptance of the sales conditions becomes valid only when the customer clicks on the “Confirm Order” button on the product purchase page.

HelmetPoint will then send a confirmation email to inform the customer that the online order has been received correctly.

At the end of the purchase process, the customer will be able to print or save a copy of the order confirmation, accepting the terms of sale as required by law.

– Email Procedure:
Customers can also purchase products from the HelmetPoint catalog by writing to: info@helmetpoint.it.
The order will be processed by our staff, who will send a confirmation email to the customer. Shipment will take place once the bank transfer is received.

3) Shipping Methods

HelmetPoint products are shipped within Italy, including islands.

Orders are shipped via GLS, DHL, or SDA couriers.

4) Delivery Times and Shipping Costs

Delivery times within ITALY range from 4 to 5 working days, provided the order is placed before 1:00 PM.

Our goal is to complete shipments as quickly as possible.
Should any delays or issues arise, the customer will be notified as soon as possible.

Shipping costs within Italy are:

  • €13.00 for helmets

  • €12.00 for accessories

  • An additional €2.00 applies for island deliveries

FREE shipping is offered for orders over €100.

5) Payment Methods

  • PayPal: The customer will be redirected to PayPal’s secure page to complete the purchase by entering their email and password.

  • Credit/Debit Card: We accept all major credit and debit cards to ensure a safe and fast checkout experience.

  • Bank Transfer: Bank details will be provided in the order confirmation email. The order will be shipped once payment is received.

6) Customer Service

Customer support is available Monday to Friday from 8:30 AM to 5:00 PM for any questions regarding product purchases.
You can contact us by:
📞 Phone: +39 3334941086
📧 Email: info@helmetpoint.it

7) What to Do Upon Receiving the Package

Upon delivery, the package should meet the following conditions:

  • It must be in perfect condition, without any damage

  • The adhesive tape must be intact, with no signs of tampering

  • The number of parcels listed on the delivery slip must match those received

If the product does not meet these standards, the customer may report it to the courier. Otherwise, once accepted without reservation, the package is considered delivered correctly.

If the package is damaged upon delivery, the customer may:

  • Accept with reservation: Before signing the delivery slip, the customer must clearly state that the package is accepted with reservation due to visible damage (specifying the type of issue). If damage is confirmed upon inspection, the customer will be entitled to compensation.

  • Refuse the package due to obvious damage or discrepancy, informing the courier of the refusal.

If none of these actions are taken by the customer, the package will be considered accepted and delivered correctly.

8) Right of Withdrawal
(Legislative Decree No. 21/2014 in accordance with EU Directive 2011/83/EU)

In accordance with Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments), the Consumer Customer, if not satisfied with the products or services purchased from the Seller, may return the products or withdraw from the services and request a refund for the amount already paid.

How to Exercise the Right of Withdrawal:
The Consumer must contact the Seller within 14 days of receiving the products or purchasing the services by sending a registered letter with return receipt to:

Videocomp S.r.l., Via Pescaria, 1 – 24123 Bergamo, Italy

The letter must include all the information necessary for the correct handling of the return and refund procedure:
a. The explicit intention to withdraw in whole or in part from the purchase contract
b. The order number and a copy of the related document (invoice or delivery note)
c. A description and the codes of the products being returned

The refund will be processed within 14 days of receiving the registered letter.

Once the Seller receives the communication and verifies compliance with the above conditions, return instructions will be agreed upon (including via email).

The return shipping costs will be entirely borne by the Consumer.

9) Warranties

All products in the HelmetPoint catalog are covered by the manufacturer’s standard warranty, in addition to the 24-month legal warranty for product conformity issues, as provided in Articles 128–135 of Legislative Decree 206/05 (Consumer Code).

The product packaging includes the manufacturer’s warranty documentation with relevant details.

The legal warranty applies to Consumer Customers (private individuals purchasing for non-professional purposes) who are entitled to have any conformity defects resolved or the item replaced.

Important: If the internal padding of the helmet has been washed, the warranty will no longer be valid.

After 30 days from delivery, all return shipping costs for warranty service are the customer’s responsibility.